Official websites use .boston.gov A .boston.gov website belongs to an official government organization in the City of Boston. Secure .gov websites use HTTPS A lock ( ) or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites. Boston 311 is a free service that connects you with the City of Boston for non-emergency help and information. Whether you’re reporting a broken streetlight, looking up your trash day, or trying to reach the right department, we’re here to make it easier. Contact us by calling 3-1-1 or 617-635-4500 , using the BOS:311 app to upload photos, or submitting a request online — any time, any day. The 311 Constituent Service Center is open 24 hours a day, seven days a week, and 365 days a year. You can call 3-1-1 or 617-635-4500 , download the 311 app , or submit an online request . Track your case 311 Historical Data Submit a Service Request 1 City Hall Square Boston , MA 02201 United States icon-instagram icon-bluesky REQUEST BOSTON 311 TO TABLE A COMMUNITY EVENT REQUEST BOSTON 311 TO TABLE A COMMUNITY EVENT Report a Non-Emergency Issue Download the app The Boston 311 app helps residents and visitors improve City neighborhoods. You can report non-emergency issues, like potholes and graffiti. Available on the App Store Get it on Google Play Terms of Service Submit a service request You can submit a service request to 311 by calling, or by submitting a service request online using the app. Can't find what you're looking for? Choose the "Other" category, and we'll point your request to the right team. Submit an online service request Types of 311 Requests: Animals : Report a lost pet, reporting rodent and pest issues, and other animal related problems. Business : Report illegal vending or posting of signage. Trash and Recycling : Report a missed pickup, public trash violations, messy yards, request a sticker. Public Health : Report a food establishment for health and safety violations. Housing and Construction : File a construction complaint, report housing health concerns. Parks and Trees : Request park and tree maintenance. Streets : Report signs and signage issues, street lights, potholes and sidewalk repair, parking meter maintenance. Utilities: Report issues with water, heating, gas, or electric. Other Online Services Search for Dog License Dog License Application Common Victualler Change of Corporation Name Change of Corporation Office Change of Manager Form One-Time Carnival Request to Amend License Special One-Day Change of Manager Change of Location Change of Hours/Classification Amendment to Description Change of D/B/A Change Within the Corporation Pledge of Stock or License City Owned Property for Sale Business Certificates Change of Location Medical Registration Forms Withdraw Business Certificate Consumer Complaint Forms Sign Up for Funding Update E-Newsletter All Bids and RFPs Neighborhood Development Parks Design and Construction Live Entertainment Non-Live Entertainment Pool/Billiard Table Boston Business Resources Office of Consumer Affairs and Licensing Neighborhood Cleanup Mayor's Scholarship College and Community Sponsorships Register for School School Closing Alerts Public School Meal Benefit Transcript Request Volunteer in School Search the Catalog Library Job Opportunities Get a Library Card Reserve Museum Passes Online Boston Public Schools Boston Public Library Register to Vote Request Voter Registration Form by Mail Absentee Ballot Application Verify Voter Registration Birth Certificate Death Certificate Marriage Certificate Domestic Partnership Termination Additional Dependents Statement Contact the Mayor Contact My City Councilor Contact State Officials Annual Resident Listing Election Department Request Bulk Item Pickup Special Collections Pickup Household Waste Look-Up Clothing and textiles Sign Up for Recycling E-Newsletter Household Waste Look-Up Join a Neighborhood Cleanup Street Cleaning Reminders Property Owner Agreement Restaurant Health Ratings Register Rental Units Inspectional Services Health Forms Commend an EMS Employee File a Complaint About an EMS Employee Doctor Profiles Organ Donor Enrollment Asthma Safe Housing Public School Meal Benefit Fire Department Permits and Applications Commend a Police Officer File a Complaint About a Police Officer Crime Statistics Report Noisy Party Inspectional Services Food and Fuel Resources Boston Home Center E-Newsletter Affordable Housing Lottery Notifications Property Value and Tax Register Rental Units Property Value and Tax Pay Property Tax

Registration Application of Vacant/Foreclosed Properties Change Mailing Address for Property Tax Bills US Postal Service Change of Address Form Section 8 Waiting List Property Value and Tax Find Neighborhood Resources Contact Neighborhood Coordinator Building Permit Search Building Permit Application Schedule a Smoke and Carbon Monoxide Detector Inspection Housing Inspection Forms Lead Paint Inspection Rental Re-Inspection Form Dormitory License Lodging House License Rental Housing Resources Boston Housing Authority Redevelopment Authority Inspectional Services Request (All) Raffles and Bazaars Road Race / Parade One-Time Carnival Pool / Billiard Table Live Entertainment Non-Live Entertainment One-Time Entertainment Automatic Amusement Devices Strand Theater Lease Application Find Out-Of-School-Time Programs Boston Public Library Homework Help Sign Up for Youth E-Newsletter Calendar Listing Page Apply for City Hall Art Gallery Arts E-Newsletter Arts and Culture Office Boston Centers for Youth and Families Office of Tourism, Sports, and Entertainment Assessing Online Real Estate Tax Pay Real Estate Tax Change Mailing Address for Property Tax Bill Pay Property Tax Pay Personal Property Tax Change Mailing Address for Personal Property Tax Bill Motor Vehicle Excise Tax Delinquent Motor Vehicle Excise Tax Parking Tickets Parking Ticket Notifications Boat Excise Tax Pay Water and Sewer Bill Pay Eversource Bill Pay National Grid Bill Street Occupancy Permit Street Occupancy Alerts Pay Motor Vehicle Excise Tax Pay Delinquent Motor Vehicle Excise Tax Pay Parking Violation Pay Moving Violation Renew/Replace Drivers License Replace Drivers License Request Driving Record Compare Auto Insurance Rates Application for Disabled Placard Plate Report Handicap Parking Abuse Residential Handicap Parking Application Parking Violation Payment Parking Violation Appeal Parking Ticket Notification Valet Parking Application Resident Parking Permit Street Occupancy Permit Lookup Street Occupancy Alerts Parking Ticket Payment Parking Ticket Appeal Parking Ticket Notification Resident Parking Permit Chang in Plates, Vehicles or Neighborhood Rental Car Permit Residential Handicap Towed Car Search Towed Car Alert Contact the Transportation Department Property Lost in Taxi Boat Excise Tax MBTA Trip Planner Purchase T Passes Public Transportation Complaint Transportation Department Pay Water and Sewer Bill Report Water Problem (Boston Water and Sewer) Pay Eversource Bill Pay National Grid Bill Food and Fuel Resources Frequently Asked Questions 311 is an easy-to-remember telephone number that connects you with highly-trained constituent service center representatives. They are ready to help you with requests for non-emergency City services and information. The 311 constituent service center is open 24 hours a day, seven days a week, 365 days a year. 311 is the number to call to get information and access to all non-emergency City services. 911 is the number to call in case of emergency (burning house, robbery, crime in progress). Yes. If you cannot connect to 311 on your cell phone, you can access Boston 311 services by dialing 617-635-4500 . Cellular air time charges will apply. If you are a VOIP customer and having difficulty calling 311, it is best to contact your VOIP provider and let them know you cannot connect. It is up to individual VOIP providers to make 311 services available to their customers. Once configured, VOIP service should work properly as long as you are registered as located within the boundaries of the City of Boston. Alternatively, you can access Boston 311 services by dialing 617-635-4500 . Many offices and institutions have complex routing and telephone systems that may need to be configured to allow users to dial 311. You can contact the telecomm office for your company or institution and request they reconfigure the system to allow calls to 311. Alternatively, you can access Boston 311 services by dialing 617-635-4500 . There are several ways Residents can request City services other than calling 311. Residents are encouraged to download the BOS:311 mobile app, or visit City Hall on the Go , Boston's mobile City services truck. To speak with someone from the Mayor's Office of Constituent Service in person, please come to the Mayor's Office on the 5th Floor of City Hall weekdays between 9 a.m. and 5 p.m. Once you have successfully submitted your request, you will receive an email with a tracking number that you can use to monitor your request . 311 Info Guides English 311 One-Pager Spanish 311 One-Pager Chinese Simplified 311 One-Pager Chinese Traditional 311 One-Pager Cape Verdean 311 One-Pager Haitian Creole 311 One-Pager Arabic 311 One-Pager French 311 One-Pager Portuguese 311 One-Pager Russian 311 One-Pager Somali 311 One-Pager Vietnamese 311 One-Pager Submit a Service Request 1 City Hall Square Boston , MA 02201 United States icon-instagram icon-bluesky REQUEST BOSTON 311 TO TABLE A COMMUNITY EVENT REQUEST BOSTON 311 TO TABLE A COMMUNITY EVENT