Forum Discussion

Office 2013 installed (ISO version not click to run) Outlook for IOS Outlook for Android Modern Authentication enabled Microsoft Authenticator App used Outlook 2013 Some users are prompted every day to login to Office 365 when launching Outlook. I have tried to clear down content in Credential Manager and have made sure the Logon Network Security is set to Anonymous Authentication in Outlook. Outlook App Periodically handset users (IOS and Android) will be asked to authenticate to the app. Because I have MFA set up, they have to enter their password and then accept the Authenticator App prompt. It is getting that bad, where I am considering going back to the native mail clients using an App Password. In this scenario, users never get a prompt at all. Is there some backend setting I could change to decrease the frequency of prompt or is this a common issue? Any advice would be welcome.